Project
[phone redacted] Work number
Jan 5, 2026, 2:47 AM · Note #73584
Project
PO had grease fire was connected via insurance company
Lynn Owen
203 Finch
Clinton NC 28328
H[phone redacted]
W[phone redacted]
Expecting call back with ETA
Jan 5, 2026, 2:48 AM · Note #73585
ProjectAdjuster
KL just received a call from Adjuster providing his phone number [phone redacted] he is scheduled to come out on Wednesday.
He asked me after I performed my assessment to update him on what I see and what it looks like and then he needs that we might have from them in order to get this complete.
Jan 5, 2026, 6:50 PM · Note #73610
ProjectAdjusterScope
KL discussed with the Adjuster scope of work he’ll be out Wednesday at 10 . He’s gonna put together an estimate presented to us to ensure that we can do the work for what they’re wanting to pay.
Jan 5, 2026, 11:44 PM · Note #73642
ProjectAdjusterScope
KL reached out to Miss Lynn to let her know that we’ll be there tomorrow with the Adjuster and that we discussed the scope of work and he’s writing an estimate for us to agree to get the work completed.
Jan 6, 2026, 5:51 PM · Note #73659
ProjectAdjusterScopePaymentAFD
1/7
KL attended I just your walk went over and agreed upon scope.
Adjuster will put together an estimate for a base for us to move forward.
Planning on starting tomorrow by placing AFD and collecting deposit check.
Jan 8, 2026, 12:15 AM · Note #73734
ProjectAdjuster
1/7
Adjuster sent over estimate reviewed with RZ and HH. Will be moving forward with the mitigation and discussions with the adjuster.
Jan 8, 2026, 12:16 AM · Note #73735
ProjectAdjusterAFD
1/8
KL spoke to Damien, a.k.a. Adjuster, regarding his estimate and all that stuff versus where we kind of see the value at and and he explains a good starting point and we will be able to adjust accordingly cause things he didn’t possibly consider the AFD some of the content manipulation things of that nature, and so he thinks that we’re good to go. Let’s take care of the customer and we should be able to close this out pretty quickly.
Jan 8, 2026, 5:14 PM · Note #73747
ProjectCleaningPaymentAFD
1/8
KL arrived placed afd.
Proceeded to clean cabinet doors above stove with chem sponges and 9d9.
Went and met customer at work for deposit check.
Jan 8, 2026, 11:03 PM · Note #73840
ProjectPayment
Received deposit check#3377 in the amount of $1000.00. It was mobile deposited to the AF account on 1/8/2026
Jan 9, 2026, 2:53 PM · Note #73855
ProjectCleaning
1/9
KL continue to clean cabinets and heavily affected kitchen area.
Jan 9, 2026, 11:06 PM · Note #73893
ProjectCleaning
1/12
KL proceeded to manipulate, pack, and clean contents.
More contents to manipulate, pack, clean tomorrow.
Jan 12, 2026, 9:01 PM · Note #73999
Content CleaningContents / boxesConsumables
Used multiple pairs of gloves, towels, microfiber clothes, 9D9, and a respirator. 22 Boxes
Jan 12, 2026, 9:07 PM · Note #74000
Project
Spoke to Miss Owen updated her on the progress and the process. She’s extremely happy with us. She is unsure if the cabinets are going to be paintable as they should’ve been an enamel finishing their flat paint finish and so we’ll be looking into options on getting that taken care of whether we’re doing it or whether she’s hiring somebody else.
Jan 12, 2026, 10:20 PM · Note #74004
ProjectCleaning
1/13
KL continued to manipulate, pack, and clean contents. Cleaned shelves and walls.
More cleaning of walls and cabinets remaining.
Jan 13, 2026, 8:27 PM · Note #74017
ProjectAdjusterCleaning
1/15
KL finalized the cleaning of the cabinets.
Mrs. Owen advised cabinet quote to replace cabinet doors and paint came in at $5,400. Asked if I could help advise with adjuster to get help covering.
Will reach out to Mrs. Owen for COC and cos
Jan 15, 2026, 5:42 PM · Note #74166
ProjectAdjusterScopeCleaningAFD
Scope of work completed
Placing an AFD.
Manipulate all contents (Including but not limited to furniture, pictures, decorations, knickknacks, etc.)
Wipe and clean all contents (Includes chem sponges, wiping and treating with 9D9 and Vital oxide
Wiping clean all walls, Trim, Cabinet, surfaces, etc. (Includes chem sponges, wiping and treating with 9D9 and Vital oxide)
Boxing of all contents after they’ve been cleaned.
Putting back all contents after surfaces were cleaned.
Clean exterior of appliances (Double oven, Fridge, Microwave, Dishwasher, Stove top, etc)
Removal of AFD.
Extensive photo documentation.
Communicating with the adjuster, Including, but not limited to Adjuster walk.
Administrative work such as sketch, overview, Documentation.
1.5 hours one-way travel 3 hours total per day.
Consumables used:
Chem sponges
Terry towels
Microfiber cloths
9D9
Vital oxide
Disposable gloves
Respirator
Jan 15, 2026, 6:07 PM · Note #74167
Project
Ready for billing
CoC/CoS has been sent via Adobe to Ms. Owen. She will not have access to email until Saturday.
Jan 15, 2026, 9:09 PM · Note #74202
Project
Submitted to RiB for writing and negot.
Jan 16, 2026, 12:29 PM · Note #74220
Project
Coc/Cos are signed and in uploads.
Jan 19, 2026, 8:05 PM · Note #74348
ProjectAdjuster
Spoke to Miss Owen, regarding the undisputed fund she received and how I’m waiting on the invoice and that I would get with her afterwards so that way we can get the payment cleared out after I talk to her Adjuster and get everything approved.
Jan 19, 2026, 8:42 PM · Note #74354
Project
Ms. Owen called at 3:01 pm and had questions about signing the COC/COS and payment. Advised KL.
Jan 19, 2026, 8:45 PM · Note #74356
Project
Approved for $15,056.13
Invoice sent to KL to collect undisputed amount.
Jan 20, 2026, 4:55 PM · Note #74391
ProjectAdjuster
KL Spoke to Damion (adjuster) about invoice, as well as went it over to his email (BCC RZ)
HE said to send him the invoice and he will get it looked over and taken care of.
KL also spoke to Mrs. Owen who was a little sticker shocked at first, but said she understands and asked if the adjuster was working with me on it. I explained what he had said and let her know that the insurance would be paying her and she would need to pay us. I also informed her about the undisputed funds she received and that we needed to collect those. She acknowledged and said i could call her any time. (Leaving me slightly confused) I will follow up with her later today (After she gets off work) and see if i can pick up a check tomorrow.
Jan 20, 2026, 6:26 PM · Note #74395
ProjectPayment
Received check #3381 in the amount of $3034.61 from KL. It was mobile deposited to the AF account on 1/21/2026
Jan 22, 2026, 3:16 PM · Note #74525
ProjectAdjuster
KL spoke to adjuster he will review revisions tomorrow, and get back to me.
Jan 22, 2026, 6:56 PM · Note #74538
ProjectAdjuster
Final number after adjuster asked for some adjustments: $15,198.50
Has been sent to adjuster. KL will be following up with adjuster.
Jan 22, 2026, 8:03 PM · Note #74578
ProjectAdjuster
Spoke with Mr. Damien, a.k.a. Adjuster, we’re gonna go over the estimate again and see if we can get to that 12 grand mark.
I gave him a couple of examples. He wants me to look through the estimate and see if I can find any more to help kind of bring that price up to our our settle able threshold.
Feb 6, 2026, 7:33 PM · Note #75688
ProjectAdjuster
KL Spoke with Damian (Adjuster) he was out Friday and is working on finalizing invoice currently. And will get back to me with final amount expected to be approx $11-12K.
Feb 16, 2026, 4:04 PM · Note #76800